{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Delivery across South Africa: free on orders of {{ site.currencySymbol }}{{ site.delivery.freeThreshold }} or more; a flat {{ site.currencySymbol }}{{ site.delivery.fee }} delivery charge applies under {{ site.currencySymbol }}{{ site.delivery.freeThreshold }}. Orders are handled in 24 to 48 hours and then arrive in 5 to 7 days, tracked.",
    "content": "Shipping & Delivery Last updated 8 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Where we deliver We deliver right across South Africa, including Johannesburg, Cape Town, Durban, Pretoria, Gqeberha, Bloemfontein, East London, Polokwane, Mbombela, Pietermaritzburg, Kimberley, George, Rustenburg, Stellenbosch, Soweto. What delivery costs Delivery is free on orders of R750 or more. Below that, a flat R250 delivery charge applies. Free delivery is based on your goods total after any discount code. The charge is shown in your cart before you pay, so nothing is added at the last step. Express Delivery Express Delivery is an option you can pick in your cart. It costs a flat R250 for the whole order, and that charge applies even when your order already qualifies for free delivery. We do not publish a separate, faster delivery estimate for Express Delivery: the timing below applies to every order. If you need an order by a particular date, email us before you buy and we will tell you honestly whether it is achievable. How long it takes Delivery takes 5 to 7 days after 24 to 48 hours of processing. In other words, we handle and pack your order within 24 to 48 hours, and delivery across South Africa then takes 5 to 7 days. Delivery time varies by location. Tracking You will receive an email with a tracking number once your order has shipped. We only receive the tracking code once the parcel has been sent, so there is nothing to send you before then. You can follow the parcel on our order tracking page. Separate packages For logistical reasons, items in the same purchase may be sent in separate packages and may arrive on different days. If part of your order has arrived and you are unsure about the rest, email us and we will check it for you. If your order does not arrive Tell us straight away at theteam@flyscreendoor.co.za with your order number and we will sort it out. How we handle orders that go missing or arrive damaged is set out on our Refunds & Returns page. Questions before you order If you have any other questions about delivery, email us at theteam@flyscreendoor.co.za and we will do our best to assist.",
    "url": "https://flyscreendoor.co.za/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "Change of mind returns within 15 days of delivery, in original packaging with proof of purchase; the customer pays the return postage and nothing else is deducted. Damaged, incorrect, faulty or missing orders are put right at our cost. Orders can be cancelled free of charge until they ship.",
    "content": "Refunds & Returns Last updated 8 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Thank you for shopping on our website. If you are not completely happy with your purchase, we are here to help. Your rights under South African law Under section 44 of the Electronic Communications and Transactions Act 25 of 2002 you may cancel an online order without reason and without penalty within 7 days after you receive the goods; the only charge you carry is the direct cost of returning them. The Consumer Protection Act 68 of 2008 also gives you an implied warranty of quality: within 6 months after delivery you may return goods that are defective, unsafe or not fit for their purpose, and choose a repair, a replacement or a refund. Nothing on this page limits those rights, and if this page and the law differ, the law wins. Damaged, incorrect or missing orders Damaged items or missing parts. If you receive a damaged product, or one with parts missing, please tell us straight away. Incorrect item sent. If you receive a product that is different from what you ordered, please tell us straight away. Order not received. If your order does not arrive, please tell us straight away. Email theteam@flyscreendoor.co.za with your order number. We may ask for photographs of the item and the packaging. We cover the return postage and put it right with a replacement or a refund. Faulty or not as described If something we sent you is faulty, or not as we described it, tell us. We cover the return postage and put it right. Changing your mind A change of mind return is our own policy. You can return a product within 15 days of delivery for an exchange or a refund, as long as: It is within 15 days after delivery. It is in its original packaging. You have the receipt, order confirmation or other proof of purchase from this website. These rules apply if you are returning a product for one of these reasons: You found a better price You changed your mind It does not fit You no longer need it You ordered the wrong item You send it back at your own cost to the warehouse your package was sent from. Your refund does not include the original shipping charge, and nothing else is deducted from it. We cannot accept returns of purchases made from third-party retailers. A product that does not meet the conditions above cannot be accepted as a change of mind return. This does not affect what we do for damaged, incorrect, missing or faulty orders. Cancelling an order All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us within 12 hours, because orders are handled within 24 to 48 hours of ordering. Cancelling an order before it ships costs you nothing. Once the packing and shipping process has started, the order can no longer be cancelled. Please use the returns policy above instead. If we cancel your order ourselves, for example because an item is unavailable, you get a full refund. How refunds are paid Your refund is processed 24 to 48 hours after we receive the returned item. It goes back to the card you paid with, or we can hold it as store credit for a future order if you ask. Payment providers usually take a few more working days to show the money on your statement. How to start a return Email theteam@flyscreendoor.co.za with your order number and a short note about what you would like to do. Please contact us before sending anything back, so we can confirm the warehouse address; our administration address is not a returns address. Customer support is available 24/7 by email, and we do our very best to respond to support emails within 24 hours. Start the return process If something goes wrong If you are unhappy with how we have handled a return, see our complaints handling policy . If we still cannot agree, you can refer the complaint to the Consumer Goods and Services Ombud or to the National Consumer Commission.",
    "url": "https://flyscreendoor.co.za/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Screen Door Company collects, uses, shares and protects your personal data, including cookies and analytics.",
    "content": "Privacy Policy Last updated 8 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. This Privacy Policy explains how Screen Door Company (a division of Caruso Consulting Co Ltd, \"we\", \"us\" or \"our\") collects, uses, shares and protects your personal information when you visit flyscreendoor.co.za or buy from us. If you have any questions about this policy or your information, contact us any time at theteam@flyscreendoor.co.za . The privacy law that applies In South Africa, the Protection of Personal Information Act 4 of 2013 (POPIA) sets the rules for how personal information is collected, used, kept and shared. Caruso Consulting Co Ltd is the responsible party for the personal information this store handles, and we handle it in line with POPIA. Information we collect When you place an order : your name, email address, phone number, delivery address, any order notes, what you bought, the delivery method you chose, any discount code you used, and the amount you paid. Payment information : card payments are handled by Stripe Checkout, on its own systems. We receive confirmation that the payment went through and a payment reference. We never receive or store your card details. When you contact us : your name, email address, your message and anything you choose to include, whether you email us or use our contact, custom size quote, wholesale, drop ship or review feedback forms. When you use the chat assistant : the messages you type into it. When you browse : our hosting provider handles your IP address and basic details of each request so it can deliver pages to you. If you accept analytics cookies, Google Analytics also records things like the pages you visit and your device and browser type. How we use your information To process, pack and deliver your order, and to send your order confirmation and shipping emails. To answer your questions and handle quotes, returns, refunds and complaints. To prevent fraud and keep the store secure. To understand how the site is used so we can improve it, where you have accepted analytics cookies. To keep the business and accounting records the law requires. You may unsubscribe from our marketing emails at any time by emailing theteam@flyscreendoor.co.za . Who we share it with We do not sell, trade or rent your personal information. We share it only with the service providers we need to run the store, and only what each one needs: Stripe , who takes your payment. Vercel , who hosts this website and runs our checkout. Supabase , where our order records are stored. Resend , who sends our order emails. The warehouse, supplier and courier that pack and deliver your order, who receive the details needed to deliver it, such as your name, delivery address and phone number. Google , for Google Analytics. Our pages also load their typefaces from Google Fonts. IntellextAI , who provides the chat assistant on our pages. 17TRACK , which receives the tracking number you enter on our order tracking page. Our form system , served from app-marketing-command-centre.vercel.app, which receives what you send through our enquiry and feedback forms. We may also disclose your information where we are required or authorised by law to do so. Information stored or processed outside South Africa Our company and some of our team are based outside South Africa, and several of the service providers above store or process information outside South Africa. We transfer personal information across borders only as section 72 of POPIA allows, for example where the transfer is needed to perform our contract with you or the recipient is bound by protections comparable to POPIA. Cookies and browser storage Your cart, any discount code you apply and your delivery choice are kept in your own browser's local storage, not on our servers. Google Analytics measures visits to our pages, and you can turn it off at any time using Cookie settings in the footer. The full detail is on our Cookie Policy page. How long we keep it We keep order records for as long as we need them for business and accounting purposes. When we no longer need personal information for the purpose it was collected for, we take reasonable steps to delete it or permanently de-identify it. Your rights Ask what personal information we hold about you, and ask for a copy of it. We do not charge for an access request. Ask us to correct information that is wrong, incomplete or out of date. Object to some uses of your information, including direct marketing, and withdraw your consent to marketing emails. Ask us to delete personal information we hold about you, except information we must keep for legal, accounting or security reasons. To make a request, email theteam@flyscreendoor.co.za . To protect your information we may need to confirm who you are before we act on it. If you are not happy with how we have handled your information, please tell us first so we can try to fix it. You also have the right to complain to the Information Regulator (South Africa) . Keeping it secure This site uses an encrypted (HTTPS) connection, and your card details are handled by Stripe rather than by us. We store your personal information in a way that reasonably protects it from misuse, loss and unauthorized access. Changes to this policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new \"last updated\" date. Contact us Screen Door Company, a division of Caruso Consulting Co Ltd South africa address: c/o BDO Johannesburg, Wanderers Office Park, 52 Corlett Drive, Illovo, Johannesburg, 2196, South Africa Email: theteam@flyscreendoor.co.za",
    "url": "https://flyscreendoor.co.za/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Screen Door Company.",
    "content": "Terms & Conditions Last updated 8 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. These Terms & Conditions apply when you use flyscreendoor.co.za and when you buy from Screen Door Company , a division of Caruso Consulting Co Ltd (\"we\", \"us\" or \"our\"). Using this website is conditional on your acceptance of these terms. By using the site, or by placing an order, you agree to them. Who you are buying from Screen Door Company is a division of Caruso Consulting Co Ltd. We sell online only and have no physical shop or showroom. Our administration address is not a returns address. Our contact details are at the bottom of this page. Using this website You may use this site to shop with us for your own personal use. When you use it, you agree that you will not use it in any way that breaks the law, send or upload anything harmful or defamatory, try to get into our systems without permission, or copy and reuse the site or its content without our written permission. Products & availability We take care to describe our products accurately, including sizes. Product photos are for illustration, and slight differences in colour and finish can occur. Measure your doorway before choosing a size. If we happen to be out of stock of an item you have ordered, we will tell you, and you can (a) choose a different model, (b) wait for new stock to become available, or (c) have a full refund. Prices & discounts All prices are in South African rand. The total shown at checkout, made up of the item prices and any delivery charge, is what we charge you. If we find an error in the price of an order you have placed, we will contact you before we dispatch it and ask whether you want to go ahead at the correct price. Discount codes take money off the goods only, never off delivery. The valued-customer code gives 15% off the items in your cart. Free delivery is based on your goods total after any discount. Ordering & delivery Your order is an offer. Placing an order is an offer to buy. The contract is made when we dispatch your order. Posting. We endeavour to post your order within 24 to 48 hours. Your details. Please give us a correct delivery address, email address and phone number. We are not responsible for delays or failed deliveries caused by wrong details. Orders we cannot accept. We may refuse or cancel an order, for example when an item is unavailable or when we suspect fraud. If we cancel an order you have paid for, we refund you in full. Delivery costs, times and tracking are on our Shipping & Delivery page. Returns, refunds and cancellations are on our Refunds & Returns page. Both pages form part of these terms. Payment & security You pay in full at checkout, by card through Stripe Checkout. Your card details go straight to Stripe. We never receive or store them. Your consumer rights The Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 apply to your purchase, including the 7-day cooling-off right for online orders and the 6-month implied warranty of quality. Nothing in these terms limits any right under those Acts that cannot be given up. If anything in these terms conflicts with such a right, the right wins. Website information The information on this website is provided in good faith. We make no promise that it is complete or free of errors at all times, and we are not responsible for errors in, or omissions from, it. See our Disclaimer . Limitation of liability To the fullest extent the law allows, our total liability arising from an order is limited to the amount you paid for the goods in that order, and we are not liable for indirect or consequential losses. We are not responsible for fraud, theft, hacking or other unlawful acts of third parties outside our control. Nothing in these terms excludes or limits liability that the law does not allow us to exclude or limit. More detail is on our Limited Liability Indemnity page, which also forms part of these terms. Links to other websites This website may include links to other websites that we do not control. We are not responsible for the accuracy of information on those sites. Copyright Screen Door Company owns the copyright in the contents of this website, or uses it under licence. No part of this website may be reproduced without our permission. Governing law These terms are governed by the law of the Republic of South Africa. This does not take away your right, as a consumer, to bring a complaint to the National Consumer Commission or the Consumer Goods and Services Ombud, or a claim in a small claims court. Changes to these terms We may change these terms at any time. The version on this page when you place an order is the version that applies to that order. Contact us Screen Door Company, a division of Caruso Consulting Co Ltd South africa address: c/o BDO Johannesburg, Wanderers Office Park, 52 Corlett Drive, Illovo, Johannesburg, 2196, South Africa Corporate address: Suite 6, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand Email: theteam@flyscreendoor.co.za International call centre: +66 (0) 98 391 3877",
    "url": "https://flyscreendoor.co.za/terms-and-conditions/"
  }
}